Terms & Conditions

Acceptance of Terms

By accessing or using S-Aesthetics.com ("we", "us", or "the platform"), you agree to follow these Terms and Conditions. These terms define how digital e-coupons for SPA services can be purchased and redeemed at physical locations.

Nature of Services

Our platform functions as an online store where users can purchase prepaid digital vouchers (e-coupons) for SPA and wellness services. After successful payment, the e-coupon is sent via email and must be used in person at a participating SPA location.

All services are intended for single use only. Subscription services or recurring payments are not offered.

Use of E-Coupons

• Each e-coupon is valid for one-time use for the specified service
• Customers must book their appointment in advance through the Contact Us page to secure a suitable time slot
• E-coupons remain valid for 14 days from the date of purchase unless otherwise specified
• A digital or printed version of the e-coupon must be presented at the time of the appointment

Non-Refundable & Non-Transferable

• Once redeemed, e-coupons are not eligible for refunds
• They cannot be transferred, exchanged for cash, or resold to others

Appointment & Redemption Policy

• Booking instructions are provided within the e-coupon
• Appointments must be scheduled in advance and depend on availability at the chosen SPA outlet
• Arriving 15 minutes late or more may result in cancellation or a reduced session duration
• Failure to attend without prior notice will result in loss of the e-coupon

Payment Policy

Accepted Payment Methods

We accept one-time payments using the following credit cards:

• Visa
• MasterCard
• American Express (AMEX)
• JCB

Recurring payments, bank transfers, cash, and e-wallets are not accepted.

Accepted Currencies

• Japanese Yen (JPY)
• US Dollar (USD)
• Hong Kong Dollar (HKD)

Your card provider may apply currency conversion rates. We do not charge additional FX or handling fees.

Secure Payment

All transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store any credit card details.

Confirmation

• A transaction receipt will be sent after payment
• Your e-coupon will be delivered in a separate email

Disclaimer

• We are not responsible for the quality or outcome of services provided at SPA outlets
• Customers must inform the therapist of any allergies, skin conditions, or sensitivities before the session begins
• All complaints must be submitted within 48 hours after the appointment
• This platform does not support subscriptions, and no automatic or recurring charges will occur

Governing Law

These Terms and Conditions are governed by the laws of Hong Kong. Any disputes will be handled under the jurisdiction of Hong Kong courts.

When you make a purchase, your credit card statement will display the transaction as .