Refund & Cancellation Policy

General Policy

All purchases are final. Refunds are only granted under the specific conditions listed below.

Eligibility for Refunds

Refunds may be approved only in the following cases:

• The coupon remains unused and is still within its validity period
• The e-coupon was not delivered successfully
• There was a duplicate charge or incorrect billing

Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• Changes due to the customer’s personal situation
• Failure to use the coupon before its expiration date
• Missed appointments or failure to attend a scheduled session

Refund Request Process

To request a refund, please email sales@soorinaesthetics.com with your name, order ID, and the reason for your request.

Requests must be submitted within 5 days of the purchase date.

Alternatively, you may request a refund in person at designated physical stores in Hong Kong or Japan.

Once approved, refunds will be processed back to your original payment method within 7–14 business days.